Please read carefully the following Terms and Conditions of the website.


The purchase of any products offered on website is subject to the present Terms and Conditions ("Terms and Conditions of Sale"). Orders may only be placed on the website by individual consumers and corporations purchasing goods other than for resale. Any resale or distribution of Vacances Françaises products purchased on website is strictly prohibited.

Mutation, the editing company of the website may update these Terms and Conditions of Sale at anytime. You can view the most current version of the General Conditions of Sale at any time by clicking on the hyperlink labelled "Terms". For each order on website, your acceptance of the current Terms and Conditions of Sale in force at the date of the order will be requested.


Terms of Ordering

The website may be used to order a selection of products directly online via the Internet for delivery to France and the world.

You may also place your order by phone at +33 (0)1 82 28 43 33  Monday, Tuesday, Thursday and Friday (with the exception of French bank holidays), from 10 a.m. to 13 p.m. 



Products and prices are valid as seen on the website, subject to availability. Exceptionally, errors or amendments may be made, especially in cases of simultaneous orders of the same product by several customers. If a product is unavailable after ordering, you will be informed by e-mail or by phone as soon as possible. You will then be able to order an alternative from the website or cancel your order.

If you choose to cancel your order, you will be immediately refunded if your charge or credit card has been debited.

Vacances Françaises shall not liable for a lack of stock or the unavailability of products. Vacances Françaises reserves the right to change at any time and without any previous notice the items proposed on the website.

In order to ensure better service quality and greater availability of our products for all clients of the site, Vacances Françaises reserves the right to limit the number of products which can be purchased by a client, in accordance with the provisions applicable to this effect and, in particular, those contained in Article L122-1 of the French Consumer Code.


Order Finalisation

You may at any time:

- add products to your selection by clicking on "Add to bag"
- view the selected products by clicking on "My shopping bag",
- modify your selection by clicking on "Continue shopping", or by adjusting quantity as appropriate.

For each product selected, a summary page will be displayed automatically featuring a photograph of the item, its colouring and references, the quantity selected, its unit price and the total amount for your order. You should check that this information accurately reflects your selection before confirming your order.

While every effort is taken to try to ensure that the colouring, design and style of the products in the photographs displayed on the website are representative of the original products, variations may occur due to the technical restrictions of colour reproduction on your computer equipment. Accordingly, Vacances Françaises shall not be liable for any error or inaccuracy in the photographs or graphical representations of products displayed on the website. If you have any questions about the products, you may of course contact our Customer Service Department by phone at +33 (0)1 82 28 43 33 from Monday to Friday, from 10 a.m. to 13 p.m. or by e-mail.


For every order via Internet, you must provide complete and accurate information during the ordering procedure. The information requested shall include: title, surname, first name, phone number, e-mail address, delivery and invoicing address. You will be invited to create an account in order to save your invoicing and delivery information. You will be asked to create your own password for subsequent use of the account.

You may deactivate your account by sending an e-mail to the Customer Services Department at any time. After deactivating your account, you are free to create a new one at your convenience.

When finished, your order is transmitted for processing. You may only modify or cancel your order by contacting the Customer Services Department by phone at +33 (0)1 73 70 02 67 or e-mail.


Vacances Françaises reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Vacances Françaises has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent or criminal activity or on any other legitimate grounds.


You will receive an order summary by e-mail. The acknowledgement of receipt shall mention the description of the products selected, the quantity, the price and the shipping cost.

Any data recorded by the website will establish proof of transactions operated between Vacances Françaises and its customers. In the event of a dispute between Vacances Françaises and one of its customers about a transaction made on the website, the data recorded by Vacances Françaises will be considered as irrefutable proof of the content of the transaction.


Price - Payment

The prices of products are in euros, inclusive of taxes. The final amount of your order includes the delivery fee in accordance with your chosen delivery option (see " Shipping and delivery").

Vacances Françaises reserves the rights to amend at anytime and without any previous notice the prices of the products on the website. The invoicing of the products is based on a price list posted on the website at the time of the order, subject to the availability of the products ordered at this time.

Any order placed on the website has to be paid for immediately at the time of ordering. We only accept payment by credit card (MasterCardÒ or VisaÒ) and Paypal. All orders are payable in euros. Your order will be dispatched once your payment has cleared.

Your debit or credit card will have been debited only 24 hours following your order. If any of the ordered items are unavailable (see "Availability"), only the price of the available products will be debited.


Title Retention

The products ordered remain the property of Vacances Françaises as legal and equitable owner and no property in or title to the ordered products shall pass to the customer until full payment for the products has been received by  Vacances Françaises.
However, you assume the risks (in particular the loss, theft or damage) relating to the delivered products from the date of the delivery.


Time for delivery

During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the goods purchased. You shall have to pay this amount in addition to the price of the products purchased.

Delivery to France:

So Colissimo: With La Poste, all orders placed before 3p.m. on a business day will be delivered within 2/3 business days following your order

Delivery to all other countries:

So Colissimo: With La Poste, all orders placed before 3p.m. on a business day will be delivered within 3 to 8 business days following your order according to country of delivery. 

UPS Standard: All orders placed before 3p.m. on a business day will be delivered within 2 business days following your order. All orders placed after 3p.m. on a business day shall be delivered within 3 business days following your order.

UPS Express Saver: All orders placed before 3p.m. on a business day will be delivered within 3 business days following your order.


However, Vacances Françaises reserves the right to divide your order into several shipments. Your credit card shall then be charged accordingly to correspond to the price of products actually shipped. The shipping costs shall only be charged for a single shipment in accordance with the information contained in your order summary.


Delivery problems

A failure to deliver or late delivery of the goods exceeding eight (8) business days should be reported to our customer services department as soon as possible. In order for your claim to be accepted, please notify us of the delay within a maximum of thirty (30) calendar days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies or problems with your order when the products are delivered to you, you should note the nature of the discrepancy or problem (e.g., open package, damaged goods, etc.) on the delivery note, and sign it. You should then contact the Customer Services Department by e-mail or by phone at +33 (0)1 73 70 02 67 from Monday to Friday, from 10 a.m. to 13 p.m. 


If the goods do not conform to your order or you are not satisfied with them, you may return them and request a refund according to the terms and conditions contained in the section entitled "Returns".



You are entitled to return any product ordered via the website within seven (7) calendar days following the date of delivery. If the last day is a Saturday, a Sunday or a bank holiday the period allowed for return is extended to the next business day until midnight. Items must be returned in their perfect original condition and with their original packaging complete.


The return process can be done directly from the website as follows:

  • Click on the hyperlink labelled“My account”- then“Order History”
  • Select the order you wish to return and click on “Details”
  • At the bottom page, select the item you wish to return
  • Confirm the quantity of the selected item(s)
  • Specify the reason for returning the item(s) in the dedicated field
  • Click on “Generate a return”


You will be informed by e-mail of the return of your parcel and of the date of refund.

Vacances Françaises will ensure that any refund will be made within thirty (30) days following the reception of your request for return assuming the goods haven been returned in their perfect original condition and with their original packaging complete as specified above.


Returned items must be sent to the following address:


Vacances Françaises

10 Boulevard des Batignolles

75017 Paris



In the event of a refund, the shipping costs invoiced by the website will be entirely refunded.

Vacances Françaises has sole discretion in determining whether the products are in original condition when returned to website.

Vacances Françaises will not be responsible or liable if any item you wish to return to the website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.


Limitation of Liability

Vacances Françaises shall not be liable for any indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with the purchase of products on the website.


Intellectual Property

The "VACANCES FRANCAISES" registered trademark and all other VACANCES FRANCAISES related marks and logos, whether or not registered, displayed on the website, as well as the domain name "," are and will remain the exclusive property of Vacances Françaises. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of Vacances Françaises is prohibited. The original design of the website including all graphics will also remain the exclusive property of Vacances Françaises. You may not remove any copyright, trademark or other proprietary notice contained on the website or any content contained therein. You may make a single copy of web pages published on the website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.



Vacances Françaises does not guarantee or represent that:

- the website is free from viruses, worms, trojan horses or other destructive material
- the information contained on the website is accurate, complete or up to date;
-   The website and its contents are provided on an "as is" and "as available" basis.

Vacances Françaises expressly disclaim all warranties of any kind, whether express or implied, including without limitation, the implied warranties of compliance appropriation of website or of its contents intended to an usual use or a specific use, of its quality or lack of infringement to ordinary statement from them.


Governing law - Disputes

These General Terms and Conditions of Sale shall be governed by and construed in accordance with French law without consideration of the principle of conflict of laws. These General Terms and Conditions of Sale do not obstruct compliance by the website of public policy provisions of regulations of a European Union country from which the customer has ordered subject to him/her being legally domiciled there. The language of these Terms and Conditions of Sale is English.

In the event of a discrepancy between the General Terms and Conditions of Sale in English and the General Terms and Conditions of Sale in French, the latter shall prevail.

In the event of a dispute, the French courts shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court. Vacances Françaises reserves the right to seek and obtain injunctive or other equitable relief to protect its rights hereunder.



The website makes a commitment to use the customers’confidential information only within the context of the exploitation of this website. Besides Vacances Françaises only collects personal personal such as name, first name, address and e-mail address that if these last ones are voluntarily given to by the visitor. The data which are collected this way can only be used in relation with the commercial purposes of the website or with those which could be later developed by Vacances Françaises. You have a right of access, modification, rectification or deletion of the data which concern you (article 34 of the“Informatique et Liberté”law). You can exercise this right by clicking on the website the hyperlink labelled "My account" with the indication of your email address and your password. This website was the object of a declaration to the CNIL on May 29th,2012 and recorded with the following number: 1590872.


Legal mentions

The website is published and exploited by the Mutation Company registered in Paris under the 532 048 923 number.


Head Office:  



10 Boulevard des Batignolles

75017 Paris


The Director of Publication is Mr Patrice Civanyan.



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